Last updated: [May 10, 2026]
This Privacy Policy describes how gonexsport.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from gonexsport.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Information Collection
Gonex collects personal data from visitors who register their information or enjoy our services in this Site.
We also use cookies (see more below) and track IP addresses so that we can improve service quality and optimize your shopping experience.
We may collect personal information such as your name, email address, phone number, shipping address, billing address, order details, and customer service communications.
We may also automatically collect information such as your IP address, browser type, device information, pages viewed, shopping activity, and cookie data.
We do not directly collect or store your full credit card number. Payment information is processed securely by our payment service providers, such as PayPal, Shopify Payments, or other payment partners available at checkout.
Collect Information for What Purpose?
We will use your personal information for user registration, service administration and order processing.
After ordering, please save your information online. Then we will update the information of our products, services, and promotions to you through e-mail or postal mail.
It helps us learn more about your preferences but everything, of course, is on the premise of your permission.
We may contact you with your permission, via e-mail, postal mail, or telephone, to conduct market research so as to improve our product and service quality.
To serve you better, we may collect or obtain personal data from third parties who provide it to us, including demographic information and publicly available information.
With these information, Gonex can improve and personalize your shopping experience and communicate with you in accordance with this privacy policy.
We may also use your information to provide customer support, send order and shipping updates, prevent fraud and protect our website, measure website and advertising performance, and comply with legal and business obligations.
Cookies and Advertising
Cookies are pieces of information a web site can send to your computer's browser for record-keeping purposes.
We use cookies to ascertain which web pages are visited more frequently, make our web site more user-friendly, and provide better user experience.
For instance, cookies allow us to save your password so that there is no necessary to re-enter it every time.
Although most web browsers automatically accept cookies, you actually do not have to accept it. To disable cookies, you can access the "help" tab on your browser or read the information popping up from your browser.
However, your user experience will be significantly improved if cookies are enabled.
We may use tools such as Meta Pixel and Google Ads to measure ad performance, understand how visitors use our website, and show relevant ads.
These tools may collect information such as your IP address, device information, pages viewed, shopping activity, and interactions with our ads or website.
Disabling cookies may affect some website functions, such as shopping cart or checkout.
Information Sharing
Gonex does not and will never sell, rent or disclose any clients' name, address, e-mail address or other personal data to any non-affiliated entity.
As necessary, your personal data may be processed by third parties, merely for the purpose of assisting Gonex, which is subject to strict confidentiality agreements.
We do not otherwise disclose your information to third parties, unless it's required by law for legal proceeding.
In the unlikely event of some or all of our business being sold, Gonex will disclose your personal data to purchaser who agrees to abide by the terms and conditions of this privacy policy.
We do not sell your personal information for money.
We may share your information with trusted service providers and partners who help us operate our business, including payment processors, shipping carriers, fulfillment partners, ecommerce platforms, email service providers, analytics providers, advertising partners such as Meta and Google, and fraud prevention providers.
We may also share information when required by law or to protect our rights, customers, or business.
Promotional Information
Gonex would only communicate with you after we get your permission.
If you have registered before and would like to update or delete registration and personal details in our database, please click on Unsubscribe button.
If you prefer not to receive promotional information, or if you do not want your information be used to improve shopping experience, please let us know by sending us an e-mail.
After removing your information from our promotional list, we will add your name in our "do not contact" list. It may take up to few days to handle your e-mail request, and few weeks to process your postal mail request. During this period you may still receive communications from Gonex.
Please also note that your online purchase will be confirmed through e-mail. Apart from that, we may also need to contact you via phone, e-mail or postal mail about other questions regarding your order.
Even if you unsubscribe, we may still send order-related or service-related emails.
Your Privacy Rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, or opt out of certain data sharing or targeted advertising.
If you are a California resident, you may have rights under California privacy laws, including the right to know, delete, correct, and opt out of the sale or sharing of personal information.
We do not sell personal information for money. However, certain advertising or analytics activities, including Meta Pixel and Google Ads, may be considered “sharing” under California law.
To exercise your privacy rights, please contact us at service@gonexsport.com.
Data Retention
We keep your personal information only as long as necessary for order processing, customer support, legal compliance, business records, and other legitimate business purposes.
Security
Gonex uses appropriate security measures to protect your personal information.
Even though we will take all reasonable steps to protect your personal information, you still need to accept that no Internet data transmission can be perfectly secure from access by unintended recipients.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Policy Acceptance and Modification
By accessing and using the Gonex site, you consent to our collection, usage and disclosure of your information as listed in this privacy policy.
Gonex reserves the right to occasionally update its privacy policy or practices. You should therefore review this page from time to time to get updated information.
Once we make a change in our privacy policy, we will publish announcement through our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We reserve the right to cancel orders resulting from pricing, technical, or typographical errors.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Currency Conversion
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion.
You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Contact Us
If you have any questions, please feel free to send email to service@gonexsport.com.
Website: Contact Us page
